Shipping Policy

This policy applies to wholesale and bulk orders placed with Texy Pride LLC. Texy Pride's primary operations are based in Sri Lanka, where wholesale and bulk orders are picked, packed, and either pulled from stock or produced in our own facility before shipping internationally; our U.S. business address in Garden City, Idaho is used for customer correspondence and payment processing, not fulfillment. Every order placed through this Site is therefore an international shipment, and the sections below (particularly Destinations) describe what that means for customs and import responsibilities.

Processing time

In-stock catalog orders are picked, packed, and handed to our international carrier within 3–5 business days of order confirmation and receipt of payment (we don't offer Net terms — see our Terms of Sale). That window includes preparing the commercial invoice and export documentation required to ship out of Sri Lanka. Orders that include pre-order styles, custom colorways, or private-label customization ship according to the lead time confirmed in your order quote, which is typically 4–8 weeks depending on the customization scope. We do not process or ship orders on Sri Lanka public holidays or U.S. federal holidays.

Carriers

Standard case orders ship via international express/parcel carrier — DHL Express, FedEx International Priority/Economy, or UPS Worldwide Expedited, depending on which offers the best transit time to your destination. Pallet-size and bulk orders ship via air freight or ocean freight through a contracted freight forwarder; ocean freight is significantly slower (typically 4–7 weeks transit) than air freight or express parcel (typically 3–10 business days transit) but costs substantially less per unit on large orders. Your account rep will confirm which method applies to your order and provide a tracking number, air waybill, or ocean bill of lading once the shipment is picked up.

Rates

Parcel and express shipping is calculated at actual carrier rates based on weight, dimensions, and destination, and is itemized on your invoice. Air and ocean freight are quoted per shipment based on volume, weight, and destination port or airport. We do not mark up carrier or freight-forwarder shipping rates. Accounts with a shipping account number on file with DHL, FedEx, UPS, or a freight forwarder may request we bill that account directly instead.

Destinations & import responsibility

We ship to all 50 U.S. states. We currently ship to Canada on a case-by-case basis. Because every shipment originates from Sri Lanka, the receiving buyer is the importer of record for its shipment and is responsible for any import duties, tariffs, taxes, and customs brokerage fees assessed on entry into its country — these are not included in your invoice from Texy Pride LLC. Each shipment includes a commercial invoice and any export documentation required to clear customs; let your rep know if your customs broker needs anything additional ahead of a shipment. We do not currently ship outside the United States and Canada. Freight-forwarder addresses are accepted for buyers arranging their own onward logistics.

Split & partial shipments

If part of your order is in stock and part is on backorder or pre-order, we will contact you to confirm whether you'd like a split shipment (in-stock items ship immediately, backordered items ship separately at no additional shipping charge) or a single combined shipment once the full order is ready. Splitting an order into multiple international shipments may mean multiple customs entries and separate import duty assessments; we'll flag this before splitting a shipment so you can decide which makes more sense for your order.

Damaged or lost shipments

Please inspect cartons on arrival and note any visible carrier damage on the delivery receipt before signing. Report damaged or lost shipments to info@texypride.com within 5 business days of the delivery date (or expected delivery date, for lost shipments) so we can file a timely claim with DHL, FedEx, UPS, or the freight forwarder. See our Returns Policy for how damaged-goods claims are resolved.

Questions

Contact your account rep or info@texypride.com with any shipping questions specific to your order.