Returns Policy

Because we sell in bulk pack quantities rather than single units, our returns policy differs from a typical single-item retail policy. Please read the conditions below before requesting a return.

What can be returned

Unopened, factory-sealed poly-bagged packs in their original packaging may be returned within 14 calendar days of delivery for a refund or store credit, minus a 15% restocking fee, provided the pack ratio, labeling, and hang tags are intact. We cannot accept returns of packs that have been opened, unsealed, or broken apart into individual units, as those units can no longer be resold as wholesale inventory. Custom, private-label, and made-to-order styles are final sale and are not eligible for return except for a covered defect (see below).

Requesting a Return Merchandise Authorization (RMA)

1. Email info@texypride.com with your order number, the style number(s) and quantity you'd like to return, and the reason for the return.
2. Our team reviews the request against the conditions above and, if approved, issues an RMA number along with return shipping instructions within 3 business days. Because our fulfillment facility is in Sri Lanka, these instructions will confirm the return destination and any customs paperwork needed for that specific return — please wait for them before shipping anything back.
3. Pack and ship the return with the RMA number written on the outside of the carton. Returns received without a valid RMA number may be refused or subject to delay.
4. Once the return is received and inspected at our fulfillment facility in Sri Lanka, we process your refund or credit within 5–7 business days. Because international return transit takes longer than a domestic return, please allow extra time between shipping a return and it arriving for inspection — your RMA confirmation will include an estimated transit window.

Return shipping costs (including any return customs/brokerage fees) are the responsibility of the buyer unless the return is due to our error (incorrect item shipped) or a covered defect.

Defect and quality claims

If you receive product with a manufacturing defect — for example, a broken seam, mislabeled fiber content, or a colorfastness issue not consistent with the approved sample — contact us within 30 calendar days of delivery at info@texypride.com with your order number, style number, quantity affected, and clear photos of the defect. Approved defect claims are resolved by replacement, credit, or refund for the affected units at our discretion, and do not require the pack to be unopened. We do not charge a restocking fee on approved defect claims, and we cover return shipping for confirmed defective goods.

Non-returnable items

• Opened or broken-apart packs
• Custom, private-label, or made-to-order styles (absent a defect)
• Sample orders and yardage swatches
• Closeout or final-sale styles marked as such at time of order

Questions

Reach out to info@texypride.com or call +1 307 445 3613 before shipping anything back to us so we can confirm eligibility and issue an RMA.