Refund Policy

This policy explains how refunds are issued once a return, cancellation, or defect claim has been approved under our Returns Policy or Cancellation Policy.

Refund method

Refunds are issued to the original payment method used at checkout wherever possible: card payments are refunded to the same card, ACH/wire payments are refunded via ACH or wire to the originating bank account, and invoiced Net-terms accounts receive a credit memo applied to the account balance or, if requested and no balance is owed, a check or ACH refund. We do not issue cash refunds.

Timing

Once a return is received and inspected, or a defect claim or cancellation is approved, we process the refund within 5–7 business days. Card refunds typically post to your statement within an additional 3–10 business days depending on your card issuer. ACH and wire refunds typically arrive within 2–5 business days of being issued on our end. Credit memos applied to Net-terms accounts are reflected on your next statement immediately.

Partial refunds

Approved returns subject to the 15% restocking fee described in our Returns Policy are refunded net of that fee. Orders returned with missing or damaged original packaging may be subject to an additional deduction reflecting the reduced resale value of the goods, which we'll disclose before finalizing the refund.

Store credit option

You may request store credit instead of a monetary refund for any approved return. Store credit is issued at 100% of the refundable amount (i.e., the restocking fee is waived) and does not expire. Let us know your preference when you request an RMA.

Shipping charges

Original outbound shipping charges are non-refundable except when the return is due to our error or a covered defect, in which case original shipping is refunded in full along with the product cost.

Questions about a refund

If a refund hasn't appeared within the timeframes above, contact info@texypride.com with your order number and we'll look into it right away.